Perfect English
Give your customers the service they deserve, giving them English speaking representative’s accent free! At First Kontact our representatives have…
Perfect Site
First Konact Center headquarters are based in San Diego, California just 20 minutes away from the most successful phone room; located in Tijuana Mexico
Best Rate
Are you ready to save up to 80%? At First Kontact Center all Inclusive services are starting at just $8.00 per hour, a low rate for high quality services
PCI Compliance
First Kontact Center is proud to inform that in January of 2013 we begin our Payment Card Industry compliance procedures. The Payment Card Industry Data Security …
Our Services
Order Processing
Give your customers a fast and efficient order placement system. Our services include: Order processing for all types of products.…Technical Support
Give your customers a prompt and effective assistance for any technical difficulty related to your product. First Kontact recognizes that…Customer Service
Give your customers quality care and increase loyalty towards your brand. We help you build long-term relationships. At First Kontact…Kontact Inn
Image design, video production, advertising strategy development, inbound marketing, social media management, SEO. First Kontact recognizes the importance web presence…Surveys
Get information ndirectly from your customers: know their opinions, understand their needs, and offer a better product or service. First…Success stories
A leading company in market research.
Development of telephone surveys. Customer satisfaction surveys were successfully developed for clients with international presence. Main approaches: B to C…
A Leading Company in Cable television, Telephone and Internet service.
1. Technical Support Service There were identified areas of opportunity regarding the number of answered calls and the quality of…
A Leading Multilevel Company With International Presence
1. Personalized Follow-Up Program for Distributors First Kontact worked with the Distributors on establishing a support system that would enable…
A Leading Cell Phone Company in Latin America
1. Sales Campaign First Kontact implemented a predictive dialing system to ensure more effective management of the prospect database, and…
Our Staff
Ana Espinosa
Operations Director
Alvaro Bello
CEO and Co-Founder
Juan Gutierrez
COO and Founder
Miguel Ladron de Guevara
Vice president of Sales
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